● Fast AU shipping, with most parcels arriving in 2–5 business days.

● Orders leave from our Australia-based warehouse.

● No physical returns needed, with photo-only evaluation.

● Easy resolutions, with a refund or replacement based on the issue.

● Caring support, because getting it right matters to us.

Where are orders sent from?

Every order is shipped from our Melbourne-based warehouse, helping provide fast delivery across Australia.

How long should delivery take?

Most parcels arrive within 2–5 business days anywhere in Australia.

Is express shipping available?

At the moment, we offer one quick and dependable shipping option that usually arrives within 2–5 business days.

Is there an order cut-off time?

There are no cut-off times. Orders are handled each business day.

Will I get tracking?

Yes. Each order comes with Australia Post tracking, which is emailed to you once your parcel has been dispatched.

I used the wrong address — what should I do?

If the address is incorrect, contact us as quickly as you can. If your parcel has not yet been dispatched, we will do our best to update it before it leaves our warehouse.

My parcel was marked “undeliverable” or returned to sender — what happens next?

If Australia Post returns your parcel to us or marks it as undeliverable, message us and we will help sort it out. We will look into what happened and arrange a replacement if needed.

Do I need to send the item back to your warehouse?

No physical returns are required. For safety and hygiene reasons, we do not ask customers to return used lashes.

How are returns and refunds handled?

Our process is straightforward and customer-first:

1. Contact us by email

2. Send a photo of the item so we can understand the concern

3. If required, we may ask for a photo of the lashes cut up to confirm refund eligibility

4. We then arrange a refund or replacement

What is the return window?

You are covered by our 30-Day Money Back Guarantee from the day your order arrives and/or the 90-day warranty if selected during checkout.

Which issues are covered?

We support you if:

● The item arrives damaged

● The item arrives faulty

● The item does not perform as expected

● Something seems wrong with your order

● The wrong item was delivered

I want a different style — what can I do?

If you need help choosing another style, message us and we will review your situation with care. Because physical returns cannot be accepted for hygiene reasons, we will guide you toward the best resolution for your concern.

Do you accept change-of-mind returns?

If you are unhappy with your purchase, please reach out. We will always review your situation with empathy and help with the most suitable resolution.

Can I change my order before it is dispatched?

If you want to update your order before dispatch, contact us immediately. We will do everything possible to adjust it before it leaves our warehouse.

Can I cancel my order?

If you need to cancel, message us right away. If it has not been dispatched, we can help with cancellation or an order update. Once dispatched, we can no longer cancel it, but we will still help you find the best solution.

What happens if my parcel is delayed or missing?

If tracking shows no movement or a delay:

1. We complete a quick investigation

2. Once confirmed missing, we provide a replacement or refund

Your peace of mind is important to us. We will manage the issue and coordinate with the logistics partner.

Our customer care approach is based on empathy. We want you to feel:

● Heard

● Understood

● Supported

Even when we cannot provide the exact outcome requested, our focus is a fair, caring resolution.

If something feels wrong, message us — we are here to help.

📩 baybellamagneticlashes@gmail.com

We reply with clarity, empathy, and a commitment to resolving concerns quickly.